Return and Refund Policy

At Keta Supplies, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the procedures for returning products and obtaining refunds.

1. Return Period

You have 30 days from the date of receipt to request a return for a refund or exchange. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition that you received it.
It must be in the original packaging, including all tags and accessories.

Certain items, such as personalized products or items marked as non-returnable, are not eligible for return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team. Provide your order number and details about the item you wish to return.
Return Instructions: We will provide you with instructions on how to return your item.

4. Return Shipping Costs

You will be responsible for the cost of return shipping. Shipping fees are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund amount.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (usually 5-10 business days, depending on your bank or credit card company).

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above. Once we receive your returned item, we will process your exchange based on the availability of the new item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including any return shipping costs.

8. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at [email protected]